Computer Telephony Integration

Computer Telephony Integration

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In this real-world guide for telephony decision makers, the author presents practical techniques for selecting, implementing, and managing voice communications systems-including Voice over IP. It enables buyers to focus on telephony systems that fit their organization's needs. It provides a wealth of new ideas that will enable them to provide new services, existing services at a lower cost, and qzero downtimeq service levels. It helps them to quickly articulate a telephony strategy that encompasses large and small offices, domestic and international locations, and a heterogeneous hardware/software environment.aquot;We had a high wait time, aquot; admits David Galloway, the companya#39;s Director of Technical Support. ... With 14 queues (seven priority and seven regular), this meant 14 message boards downloaded to the network and flashed every minute. ... Both those who had purchased our regular service and those who had contracted for premium service were fed into the queues, with the priority customers being putanbsp;...

Title:Computer Telephony Integration
Author: William A. Yarberry, Jr.
Publisher:CRC Press - 1999-09-24

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