Evaluating Training Programs

Evaluating Training Programs

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Leaders want to see changes in behavior as a result of what people have learned and may expect these new behaviors to deliver results for the business. With the third edition of this book, readers have an opportunity to update their understanding of this classic evaluation framework and to learn from the case studies about how to effectively apply the framework to a variety of learning programs. Readers are presented with the tools and the know-how to tell their own story of value creation.---Foreword by Merrill C. Anderson, Ph.D, Chief Executive Officer, MetrixGlobal, LLC.Lexus Service Survey (LSS) Scores After clarifying the desired and current business results, the Measurement aamp; Evaluation (Maamp;E) team carefully assessed the primary service job functions, associated tasks, workflow processes, and generalanbsp;...

Title:Evaluating Training Programs
Author: Donald L. Kirkpatrick
Publisher:ReadHowYouWant.com - 2009-04-01

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