First Steps in Retail Management

First Steps in Retail Management

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This second edition continues to provide an invaluable introduction to retail management concepts for those progressing into management levels of retailing. The book is a practical text for use in conjunction with the relevant curricula and competency-based training resources.Managers need to be aware that their own performance provides a model for their staff. This makes it vital that managers consistently provide a standard of service when dealing with both internal and external customers that is an inspiration toanbsp;...

Title:First Steps in Retail Management
Author: Mark Wrice
Publisher:Macmillan Education AU - 2004

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