IT Service Management Basierend auf ITIL

IT Service Management Basierend auf ITIL

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Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITILAr V 3. A quick, portable reference tool to this leading standard within the Service Management community. Additionally for readers the processes are covered in a separate section.ISO/IEC 20000 - An Introduction Promoting awareness of the certification for organizations within the IT Service ... ISBN 978 90 8753 082 2 (english edition) a‚n 39.95 excl tax ISO/IEC 20000 - A Pocket Guide A quick and accessible guide to theanbsp;...

Title:IT Service Management Basierend auf ITIL
Author: Jan van Bon, Arjen de Jong, Axel Kolthof, Mike Pieper, Ruby Tjassing, Annelies van der Veen, Tieneke Verheijen
Publisher:Van Haren - 2008-03-05

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