Library Programs and Services

Library Programs and Services

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Covering every essential topic ranging from circulation and literacy instruction to reference and security, this benchmark text provides an up-to-date, broadly based view of library public service and its functions. a€c Covers all essential services of the library through completely reorganized and updated content that reflects the role of changing technologies in today's libraries a€c Presents many new chapters that address the topics of print collections, media collections, e-resources, computer access, social media, legal issues, ethical issues, funding and other fiscal issues, and the library as placeIn order to be sure that all employees have the same a€œbaselinea€ knowledge regarding customer service, libraries need to provide an orientation or training session on customer service for all new hires, even those with prior library experience.

Title:Library Programs and Services
Author: G. Edward Evans, Margaret Zarnosky Saponaro, Holland Christie, Carol Sinwell
Publisher:ABC-CLIO - 2015-06-30

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