People Skills

People Skills

4.11 - 1251 ratings - Source



Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution. A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you.... People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these a€œroadblocksa€ damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you: Am How to get your needs met using simple assertion techniques Am How body language often speaks louder than words Am How to use silence as a valuable communication tool Am How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.multiple-choice test questions, while open questions are like essay questions. When an employee walks into her bossa#39;s office, the latter could ask either a closed or an open question: Closed question: ... Phillips, and Lockhart write: Crucial to the giving of open-ended questions is the concept of who is to lead the interview.


Title:People Skills
Author: Robert Bolton
Publisher:Simon and Schuster - 2009-11-24
ISBN-13:

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