Swim with the Dolphins

Swim with the Dolphins

4.11 - 1251 ratings - Source

Based on interviews with female managers, and featuring helpful charts and lists, this intelligent blueprint for managerial achievement presents new techniques for success in corporate America that rely on traditional qfeminineq strengths--nurturing, caring, motivating and other characteristics that empower managers and help employees thrive.COLLEEN BARRETT EXECUTIVE VICE PRESIDENTa€”CUSTOMERS SOUTHWEST AIRLINES DALLAS, TEXAS a€œIf people can laugh at ... And ita#39;s my personal belief that if your work atmosphere is pleasant, you provide far better customerservice, no matter whatyourbusinessor product is.a€ ... At Southwest Airlines, humor is part of the job description. ... segment on SaturdayNight Live shows gate agents cracking jokeswith customers, and flight attendantsreciting safety regulationsin rap.

Title:Swim with the Dolphins
Author: Connie Glaser, Barbara Steinberg Smalley
Publisher:Hachette UK - 2009-12-19

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