The Customer Is Boss

The Customer Is Boss

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If all that's been written about customer service in recent years is true, then why don't businesses provide good service on a consistent basis? Tschohl contends the reason is because not enough customers demand it on a consistent basis. His practical advice and guidelines will show consumers how to effectively challenge bad customer service and gain satisfaction in dealing with all types of service providers, including airlines, retailers, and restaurants. (Best Sellers Publishing)If you want your washing machine repaired during the day, you have little recourse other than to stay home and wait for the service company. As a result, you take a loss of pay, in most cases. (You do not wish to risk burglary by leaving youranbsp;...

Title:The Customer Is Boss
Author: John Tschohl
Publisher:Best Sellers Publishing - 1993

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