The Idea-a-day Guide to Super Selling and Customer Service

The Idea-a-day Guide to Super Selling and Customer Service

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How do salespeople become successful? According to the author, the only surefire way is to absorb new ideas and information one day at a time. That's the premise behind this sales guide that contains 250 qsmallq ideas that readers can put to work immediately to make a big improvement in selling and customer service effectiveness. Two basic formats are used for these idea-starters: FYI sections, simple checklists such as key points to remember when making a sales presentation, and forms and grids that guide the rep through such basic tasks as preparing a territory analysis or identifying specific customer service problems. Nearly 100 illustrations, charts, and worksheets are methods, 102 customer perception matrix, 103 knowledge checklist, 101 sales planning guide, 99-100 ... Public speaking promoting self through, 95-96 tips for, 95-96 Q Quality, defining, 177 Questions clarifying, 154 close-ended, 154 anbsp;...

Title:The Idea-a-day Guide to Super Selling and Customer Service
Author: Tony Allesandra, Anthony J. Alessandra, Gary Couture, Gregg Baron
Publisher:Dartnell Corporation - 1992-01-01

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