The Milkshake Moment

The Milkshake Moment

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Growth is the central focus of every business, yet many businesses continually find ways to shoot themselves in the foot. In Milkshake Moment, Steven Little shows you how to identify and overcome the stifling behaviors built into your organization and get you back on track to substantive change and real growth. Read Milkshake Moment and find out how to ditch the pointless policies and stupid rules so you can give your customers what they really want; they'll reward you for it.I maintain thatthere is actually muchmore we canlearnabout customer carea€”or lackthereofa€”from todaya#39;s most admired organizations. Even the best routinely forget who ... a€œTherea#39;s an Applestore in the mallnear your hotel. They can fix it there.

Title:The Milkshake Moment
Author: Steven S. Little
Publisher:John Wiley & Sons - 2010-12-17

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