The Mom & Pop Store

The Mom & Pop Store

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Business journalist Robert Spector grew up working in his family's butcher shop in Perth Amboy, New Jersey, where he learned invaluable lessons about the independent retail business. Mom a pop stores have always brought people together, fostering a sense of neighborhood identity and camaraderie, and are the glue that connects people in big cities and small towns alike. Long fascinated by the qdirect connectionq people feel as merchants and customers when they do business in neighborhood stores, at shops that are not super-sized, but human-sized, and responding to the growing qbuy localq movement across the country, Spector set out to discover the state, and the state of mind, of independent retailing in America. From a specialty soda pop shop in Los Angeles to a florist shop in Dayton, Ohio, from a bakery in Chicago to a bookstore in Washington State, mom a pop store owners shared their stories with him, revealing the spirit and tenacity of the small business owner, dealing with frustration and defeat as well as triumph and success. Spector also interweaves the history of independent retailing. The Mom a Pop Store reflects the story of this country, for it embraces and cross-references every ethnic group, and virtually every element of our society.I took presentation-skills training and learned some technique. ... When I first began putting together my PowerPoint presentation about Nordstroma#39;s culture of customer service, I was surprised to find myself reflecting back on Spectora#39;s Meat anbsp;...

Title:The Mom & Pop Store
Author: Robert Spector
Publisher:Bloomsbury Publishing USA - 2010-09-07

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